Your flame is finding its way back

218 / 284 days

Three days of momentum will restore your streak.

Day 2 of 3

Your recovery progress

Meaningful activity brings the Feather home.

68 / 100

Demo day Feather · Day 1 of 3

Skip to any day

Scenario adjustments Standard recovery

VIPDrop one recovery level Problem caseEscalate only at a boundary

Phoenix Support

Choose a support macro

Two inputs recommend the recovery macro. Staff can also choose a documented Streak Freeze option.

Recovery context Tier 1

Resets in past 6 months Cumulative missed days

VIP treatmentDrop one complete recovery level

Recommended assignment Tier 1

First reset and 3 cumulative missed days establish Tier 1.

Select macro family Using recommendation

How the matrix works Use the higher floor

Reset floor

1st: Tier 1
2nd: Tier 2
3rd-4th: Final
5th+: Checkpoint

Missed-day floor

2-4: Tier 1
5-8: Tier 2
9-16: Final
17+: Checkpoint

VIP: Tier 2 becomes Tier 1, and Final Chance becomes Tier 2. Tier 1 is the floor. Fifth-reset and 17+ day Checkpoint boundaries remain Checkpoint.

Why a final-chance ladderProgressive recovery vs. a hard gate

A hard gate asks when we stop helping. A recovery ladder asks how much proof is appropriate before the user reaches Checkpoint.

Hard gate Tier 1 → Tier 2 → Checkpoint

Turns the next interruption into an abrupt loss of continuity, even when one final earned recovery would retain the user.

Final-chance ladder Tier 1 → Tier 2 → Final Chance → Checkpoint

Keeps one explicit final opportunity without inventing a stronger third activity tier or weakening Checkpoint.

It handles the edge case a gate cannot.

Most users remain in Tier 1 or Tier 2. Final Chance serves users with another short interruption who do not yet warrant a legacy-based Checkpoint Restore.

It keeps Checkpoint meaningful.

Checkpoint is a different recovery philosophy: legacy preservation after continuity is broken. It should not become the default third strike for minor interruptions.

It gives staff controlled discretion.

Support, VIP, and front-of-house teams can move a user one complete level without inventing custom days, gifts, coins, or promises.

It stays operationally simple.

There are only two recovery activity levels. Final Chance reuses Tier 2 requirements, while the final earned Freeze presents its own clearly named earn options.

Bottom line: the ladder protects retention without making recovery free. The gate is simpler only until real users reach its hard edge.

Suggested macro Tier 1 · Offer